Mobile Marketing Strategist

What’s in it for you:

Earn a « working MBA » with a company who’s at the center the three biggest tech trends today – mobile, big data and marketing.

What we’re looking for:

Looking for an opportunity to work at the forefront of the next big thing in mobile? Looking for a small company where you can start at the ground floor and make an impact? If so, come join us at Swrve and help us conquer our corner of the marketing world.

Swrve is building the next generation of marketing tools. We combine today’s biggest technology trends – mobile, big data & marketing – to make it simple for marketers to delight their customers. What are some examples? Ever get a free cup of joe from the Starbucks app? Has Spotify ever sent you a push, telling you your favorite artist has a new album out? A free Uber ride for referring a friend? Those are the types of things our customers do every day to engage their customers and drive conversion with Swrve.

We are looking for smart, motivated, quick thinking technologists who are relationship pros to join our Customer Success Team in San Francisco. As a Mobile Marketing Strategist, it is your responsibility to be the expert in guiding marketing teams who are just getting their heads wrapped around mobile. The ideal candidate will be a mobile marketing expert who can comfortably advise the biggest brands on their mobile strategy and execution. If this sounds like you, drop us a line!

Responsibilities include:

Advise customers on mobile marketing best practices
Manage new customers through Swrve’s onboarding process
Refine Swrve’s onboarding materials as market needs change
Act as the primary relationship owner of Swrve’s largest accounts
Proactively train existing customers on product enhancements with webinars, training sessions, and online documentation
Represent and advocate on your customer’s behalf with Swrve’s product and engineering teams

Qualifications:

Prior customer on-boarding experience, with a SaaS offering a plus
Experience working with collaboration tools such as Zendesk, JIRA, Salesforce, Jive
Experience working with mobile and web based technologies such as REST and SQL
Ability to communicate with engineers and developers about technical issues
Ability to anticipate and manage project risks
Confident, solution-oriented, independent worker
Strong communicator, capable of thought leadership within the team
Excellent organizational, interpersonal, and communication skills
Ability to work in a rapidly expanding and changing environment
Four year university/college degree required