IT Management Team @Heetch
The main purpose of the IT team at Heetch is to make « everything IT » as invisible as possible.
No matter their team, we aim to make the life of all our colleagues as simple as possible by lifting off all of their daily struggles. In one sentence: We empower every Heetch employee’s productivity.
Our team’s values
Like every startup, we need to move quickly. But not at all cost. This is why we hold dear the following values:
- Communicate wisely: We regularly give and receive feedback. We know our interlocutors and pass messages that have value, are understood and make people grow.
- Kindness: We treat our fellow colleagues with respect and kindness. Making our work environment not only a safe place but a place we are looking forward to going.
- Selflessness: Unity makes strength. We look out for each other and for what’s best for the company. We are inspired by people smarter than us and aim to always better ourselves.
- Impactfulness: We ship smart & small but often – we do ship big too 😉
What will be your role?
As an IT Manager, you will have the unique opportunity to have a large impact and sustain our quick growth by managing everything hardware-related at Heetch.
Does it sound like you?
- You’re empathetic: You can put yourself in the shoes of your interlocutor. You thrive on helping people.
- You’re resourceful: There is always a solution, not finding one keeps you up at night.
- You’re innovative: You challenge the status quo, there is always better ways and you look for them.
- You can adapt: You are quick on your feet and always find a way to adapt to unexpected situations.
- You’re communicative: You know how and when to speak up.
- You hold a degree in Computer Science, System Administration or equivalent.
- You possess good knowledge of how computers and networks work. Apple’s products have no secret for you.
- You care about your team and are always ready to help.
- You’re extremely organized and rigorous.
- You’re very comfortable with Google Apps and software administration in general.
- You have a strong « can do » attitude.
- You’re fluent in English.
Bonus points
- You’ve worked in technical support before.
- You’ve been exposed to cybersecurity.
What will you do?
- Determine the best devices for each employee’s mission.
- Design all the hardware processes (purchase requests, support, …).
- Document all those processes for all of your team members.
- Manage our hardware policies (security, renewal, buy-back, …).
- Manage all the purchases, stick to a budget and report to the financial team.
- Order and maintain our inventory of IT hardware, as well as handle maintenance in contact with our third-party providers.
- Manage and maintain our local and remote networks.
- Provide hardware support to everyone (troubleshooting, replacement, theft, …).
- Setup, deploy and manage tools to make your own work easier (e.g: MDM platform).
