Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data.

Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process.

Manage customer event or promotional order activities in conjunction with Generating Demand.

Application of reason code methodology to record appropriately all changes within customer orders.

(SP& DP alignment for stock related and market rejections from OPC)

Manage Direct Delivery Order& settlement process.

Maintain Quota provided for OPC and report the status of consumption.

Define& set in system product substitution rules in agreement with OPC.

Liaise with OPC on allocation of critical stock to manage demand.

Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow.

Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed).

Maintain customer master data regarding

*Customer point of contact for Order

*Follow up on Direct Customer Orders

*Product portfolio for each OPC

Liaise with customers (where possible) to review order schedules, non adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers.

• 2- 3 years of preferably operational experience in Customer Service in a similar market environment or trade structure or relevant operational experience in
• Generating Demand e.g. Sales or customer administration
• Experience with order management or direct sales environment
• Experience for/ with Customer
• Operational experience in Supply Chain functions
• Experience in related business improvement projects